Frequently asked questions
Everything you need to know about booking a pick-up and delivery with PickDrop in West Auckland.
Which supermarkets do you collect from?
We pick up from all major supermarkets across Auckland, including Countdown, New World, and PAK'nSAVE. Just complete your online click-and-collect order, let us know the pickup details, and we'll collect it.
How much does grocery delivery cost?
We charge a straightforward flat rate of $10 for click & collect grocery delivery anywhere within our West Auckland service zone.
Do I need to download an app to book?
Not at all. You can book standard or urgent deliveries simply by giving us a phone call or contacting us online. You'll always speak with a real person.
What areas in Auckland do you cover?
We proudly service all major suburbs throughout West Auckland, including Henderson, New Lynn, Te Atatū, Massey, Hobsonville, Titirangi, and surrounding neighbourhoods.
Can I arrange an urgent same-day delivery?
Yes, we offer both standard pre-booked delivery slots and urgent same-day delivery options. Contact us by phone for quick dispatch.
What other items do you transport?
Besides groceries, we transport retail packages, pharmacy goods, urgent office documents, parcels, and personal gifts carefully and securely.